Delete Account and Data

FlirtPilot gives you control over your data. You can reset your saved profile, clear your on-device history, delete your cloud backup, or request full account deletion. This page explains each option and what happens to your data.

How to request deletion of your data

Reset profile (App button)Open FlirtPilot, go to the More (Settings) tab, open Account, and tap "Reset profile". This immediately clears all your saved profile context (dating goals, interests, vibe, style, education, work, etc.) by setting those fields to null in our database. Your account stays active, and your saved history and cloud backup are kept. You can re-enter your information anytime.

Clear on-device history (App button)Open the More (Settings) tab and tap "Clear history". This deletes all results and screenshots saved on that device only. Your server-side profile and your cloud backup are not affected.

Delete cloud backup (App button)Open the More (Settings) tab, find the Chat backup card, and tap "Delete backup". This permanently deletes the cloud backup stored for your account. Your on-device data and server-side profile are not affected, but the backup can no longer be restored after a reinstall. This action cannot be undone.

Delete account (App button)Open FlirtPilot, go to the More (Settings) tab, open Account, and tap "Delete account". This permanently deletes your account, all saved profile data, your cloud backup, and usage history. This action cannot be undone. An active store subscription is not cancelled automatically — cancel it in the Google Play or Apple App Store to stop future charges.

Request deletion by emailSend an email to [email protected] from the email address registered with your FlirtPilot account. Use the subject line "Delete my account" and state that you want your account and all personal data deleted. We will process your request within 30 days and confirm by email.

Contact SupportYou can also request account deletion by contacting our support team through the in-app support chat or by emailing [email protected]. Our team will assist you with the full deletion process and confirm once your data has been removed.

What data is deleted

When you use "Reset profile": All your saved profile context (dating goals, self-description, interests, vibe, style, education, work, and any other data you saved in the Me tab) is set to null. Your account, saved history, and cloud backup stay.

When you use "Clear history": All results and screenshots saved on that device are deleted. Your server-side profile and cloud backup are not affected.

When you use "Delete backup": The cloud backup stored for your account is permanently deleted from our storage. Your on-device data and server-side profile are not affected.

When you request full account deletion: Your account and authentication details (via Supabase Auth), your saved profile context, your cloud backup, and all associated data are permanently deleted.

Any chat or profile screenshots you uploaded — these are only processed for the single request and are not stored in the first place.

What data is retained and for how long

After a deletion request, the following data may be kept for the periods shown:

Data	Reason	Retention period
Support tickets and email correspondence	To respond to and track support requests you have submitted	Up to 12 months after your request, then deleted
Subscription and purchase records (via RevenueCat)	To comply with tax, accounting, and billing legal obligations and to prevent fraud	As long as required by applicable law (typically up to 7 years), but not used to process any new activity
Usage counters and request logs	For operational and security purposes	Only as long as needed for operations, then deleted (typically up to 90 days)
Copies in backups	Backup recovery	Deleted immediately when you delete your backup or close your account

Data

Reason

Retention period

Support tickets and email correspondence

To respond to and track support requests you have submitted

Up to 12 months after your request, then deleted

Subscription and purchase records (via RevenueCat)

To comply with tax, accounting, and billing legal obligations and to prevent fraud

As long as required by applicable law (typically up to 7 years), but not used to process any new activity

Usage counters and request logs

For operational and security purposes

Only as long as needed for operations, then deleted (typically up to 90 days)

Copies in backups

Backup recovery

Deleted immediately when you delete your backup or close your account

Resetting your profile via the App button is immediate and only clears your saved context — your account, history, and cloud backup stay active. Deleting your backup is permanent and only removes the cloud copy. Full account deletion is permanent and cannot be undone. An active subscription is not cancelled automatically — if you subscribed through the Google Play or Apple App Store, cancel it in the respective store to stop future charges. Purchase history required by law cannot be deleted and remains subject to the retention periods above.

Company name	Velvoshopping d.o.o.
Legal name	VelvoShopping društvo s ograničenom odgovornošću za medijske usluge
Registered address	Loza 38, Novaki, Croatia
OIB (Croatian VAT ID)	22385949140
MBS (Company registration number)	081600924
Registered with	Commercial Court in Zagreb
Founded	September 3, 2024
Authorized representative	Tomislav Dolić

Delete Account and Data

How to request deletion of your data

What data is deleted

What data is retained and for how long

Company Information